MateAlign™
Effective Date: May 28, 2026 · Version 2026-05-28
Welcome to MateAlign, a service of ANumberOne, LLC ("ANumberOne," "MateAlign," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the MateAlign platform, including the website, mobile applications, and related services (collectively, the "Service"). The Service is operated by ANumberOne, LLC, doing business as MateAlign ("MateAlign," "we," "us," or "our").
By clicking "Accept" during the account registration process, or by otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. Clicking "Accept" constitutes your electronic signature and creates a legally binding agreement between you and MateAlign. If you do not agree to these Terms, you must not click "Accept" and you must not use the Service.
Your use of the Service is also governed by our Community Guidelines, available at https://matealign.com/community-guidelines, which are incorporated into these Terms by reference. Violation of the Community Guidelines constitutes a violation of these Terms and may result in enforcement action as described in the Community Guidelines, up to and including permanent account termination.
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. MateAlign reserves the right to request verification of age at any time and to terminate accounts that do not meet this requirement.
The Service is available only to residents of the United States (excluding U.S. territories) and Canada (excluding the Province of Québec). Use of the Service from any other jurisdiction is not authorized and may violate applicable law. You represent and warrant that you are not located in, ordinarily resident in, or a national of any country or territory subject to comprehensive U.S. sanctions administered by the Office of Foreign Assets Control ("OFAC"), including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine. You further represent that you are not listed on any OFAC sanctions list, the U.S. Department of Commerce Denied Persons List, or any other governmental list of prohibited or restricted parties. MateAlign reserves the right to terminate accounts and restrict access where required to comply with applicable sanctions laws and export control regulations.
MateAlign enforces a hard age gate at registration. You must affirmatively confirm that you are 18 years of age or older before an account can be created. If MateAlign discovers or reasonably suspects that a registered user is under 18 years of age, MateAlign will take the following steps:
MateAlign is not liable for any harm arising from the fraudulent misrepresentation of age by a user at registration. If you become aware of a user who you believe to be under 18, please report this to privacy@matealign.com.
MateAlign is a relationship and social compatibility matching platform. The Service allows users to complete compatibility questionnaires, participate in matching sessions (one-to-one and group), and receive compatibility reports. Organizer users may create events, invite participants, and access analytics dashboards. MateAlign may in the future offer a commercial matching product that algorithmically compares a user's compatibility profile against a selected subset of, or the entire, MateAlign user base to identify potential compatible matches.
MateAlign does not guarantee compatibility outcomes, relationship success, or the accuracy of matching results. The Service is provided for informational and personal use purposes.
MateAlign is a technology company. The Service is a software platform and proprietary algorithmic compatibility tool. You are purchasing a license to access and use the platform and its algorithmic outputs — not a promise of introductions, compatible matches, romantic outcomes, relationship success, or any particular result. Nothing in the Service constitutes professional psychological, therapeutic, counseling, or relationship advice, and no content generated by the Service should be relied upon as such.
The Service is not a "matchmaking service," "dating service," "social referral service," or "introduction service" as those terms are used or defined under any applicable federal, state, or provincial statute, including but not limited to the Texas Business and Commerce Code Chapter 35 (Dating and Social Referral Services), California Civil Code §1694 et seq. (Dating Service Contracts), or similar legislation in any other jurisdiction. Those statutes and any analogous laws do not apply to the Service. To the extent a court or regulatory authority determines that such a statute applies notwithstanding this characterization, MateAlign's liability shall be limited to the maximum extent permitted by such statute.
Compatibility outputs are only as accurate as the information users choose to provide. MateAlign has no ability to verify whether any user's questionnaire responses are truthful, accurate, complete, or representative of that user's actual character, values, intentions, history, or real-world behavior. A compatibility score reflects only what each user chose to disclose at the time of completing the questionnaire — it does not account for information a user withheld, misrepresented, exaggerated, or was unaware of. MateAlign expressly disclaims all responsibility for any incompatibility, disappointment, harm, loss, or adverse outcome arising from another user's inaccurate, incomplete, or dishonest responses. No such outcome shall form the basis of any claim against MateAlign or entitle any user to a refund or compensation of any kind.
Users who arrange in-person meetings with other users, whether through the Service or independently, do so entirely at their own risk. MateAlign has no control over, and expressly disclaims all responsibility for, the conduct, character, intentions, or actions of any user. MateAlign does not conduct background checks on users and makes no representations about the identity, suitability, or safety of any person you may meet through or in connection with the Service.
MateAlign reserves the right, at its sole discretion and at any time, to: (a) modify, update, or change the features, functionality, content, or design of the Service; (b) introduce new features or remove existing features, including paid features; (c) change pricing for any paid features or subscription tiers upon at least 30 days’ advance notice to affected subscribers; or (d) suspend or permanently discontinue the Service or any portion thereof, in whole or in part, with reasonable notice where practicable.
If MateAlign permanently discontinues a paid feature or subscription tier for which you hold an active, prepaid subscription, MateAlign will provide a pro-rated refund of any prepaid fees for the affected feature or tier covering the unused portion of your then-current subscription period. Except as expressly stated in the preceding sentence, no refunds are owed for service modifications or feature removals that do not constitute a complete discontinuation of a paid tier.
Your continued use of the Service following any modification constitutes your acceptance of the modified Service. If you do not agree to a modification, your sole remedy is to discontinue use of the Service and, where applicable, cancel your subscription before the modification takes effect.
To use the Service, you must create an account by providing accurate and complete information, including your name, email address, date of birth, and gender. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to keep your account information current and accurate.
You agree to notify MateAlign immediately of any unauthorized use of your account. MateAlign is not liable for any loss arising from unauthorized use of your account. MateAlign reserves the right to refuse or cancel accounts where it reasonably suspects fraudulent activity, duplicate accounts, or violations of these Terms.
This section summarizes MateAlign’s data practices. For comprehensive details on how we collect, use, disclose, and protect your personal information—including your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA)—please refer to our Privacy Policy, available at https://matealign.com/privacy-policy.
When you use the Service, we collect the following categories of information: account registration data (name, email, date of birth, gender); questionnaire responses and compatibility preferences; session participation and matching data; event and organizer data; payment and billing information (processed by third-party payment providers); usage data and analytics; AI-assisted feature interactions; and support communications. For complete details, please refer to our Privacy Policy.
By using MateAlign, you acknowledge and agree that MateAlign may collect, analyze, and process user-provided data and platform interaction data to:
MateAlign may create and use Aggregated Data and De-Identified Data derived from user data. For purposes of these Terms:
"Aggregated Data" means data combined from multiple users such that it cannot reasonably be used to identify any individual.
"De-Identified Data" means data that has been processed to remove or obscure personal identifiers so that it cannot reasonably be linked to a specific individual.
MateAlign may use, disclose, publish, and commercialize Aggregated Data and De-Identified Data for any lawful purpose, including but not limited to:
MateAlign does not sell or share (as those terms are defined under the California Consumer Privacy Act and the California Privacy Rights Act) your Personal Information for cross-context behavioral advertising purposes. More broadly, MateAlign does not sell Personal Data to third parties for any commercial purpose. Specifically:
MateAlign may develop and offer insights products ("Insights Products"), including but not limited to:
All Insights Products are based on Aggregated and/or De-Identified Data and do not identify or expose any individual user. Insights Products may be licensed, sold, or shared with third parties.
You acknowledge and agree that MateAlign may use user data to train, test, and improve algorithms, machine learning models, and scoring systems, and to develop proprietary methodologies, including the ALIGN™ Insight Engine and related systems. All resulting models, improvements, and derived intellectual property are the sole and exclusive property of MateAlign. Where feasible, MateAlign uses appropriately de-identified or aggregated data for model training purposes.
Certain information you provide through compatibility questionnaires and your profile may reveal data about your sexual orientation, religious beliefs, philosophical beliefs, or health status ("Sensitive Personal Information" or "Special Category Data," as those terms are used under applicable privacy law). MateAlign processes Special Category Data only with your explicit consent, which you provide when completing the relevant questionnaire sections or profile fields. You may withdraw your consent to the processing of Special Category Data at any time by contacting us at the address provided in Section 17 or by adjusting your profile settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. If you withdraw consent for Special Category Data processing, certain compatibility features of the Service that rely on this data may no longer be available to you.
MateAlign implements reasonable technical and organizational safeguards designed to prevent re-identification of individuals from Aggregated or De-Identified Data and to ensure data is processed in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA/CPRA). MateAlign will not attempt to re-identify users from de-identified datasets.
MateAlign may provide third parties with access to Insights Products under contractual restrictions that:
MateAlign may share your data in the following limited circumstances:
With Other Users: Compatibility scores, session results, and limited profile information are shared with other participants in your sessions or events, as necessary to deliver the Service.
With Service Providers: We share data with third-party service providers who assist us in operating the Service (e.g., hosting, payment processing, email delivery), subject to confidentiality obligations and data processing agreements. If analytics providers are engaged in the future, this section will be updated.
Legal Requirements: We may disclose your data when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Depending on your jurisdiction, you may have the right to:
To exercise these rights, contact us at the address provided in Section 17. We will respond to verified requests within 30 days (or 45 days for CCPA or Texas TDPSA requests), with one permitted extension of equal length if reasonably necessary. If we deny a request, we will explain the basis for denial and inform you of your right to appeal. For additional details on your rights, including jurisdiction-specific disclosures for California and Texas residents, please see our Privacy Policy.
Following termination of your account, MateAlign may continue to use Aggregated Data and De-Identified Data (as defined in Section 5.3) that was lawfully created prior to termination, as well as Insights Products and derived models based on such data. For the avoidance of doubt, this survival right does not extend to your identifiable Personal Data, which will be handled in accordance with the data retention and deletion practices described in our Privacy Policy. Terminating your account does not automatically delete your personal data. To request deletion of your personal data, you must submit a formal deletion request as described in our Privacy Policy and Section 5.11.
When an Organizer accesses participant personal data through the Service (including compatibility reports, participation data, and contact information), the Organizer acts as an independent data controller for any processing it conducts outside the Service. MateAlign and the Organizer each acknowledge their respective obligations under applicable data protection laws. Organizers agree to: (a) process participant data only for the purposes disclosed to participants in connection with the relevant event; (b) implement appropriate technical and organizational security measures; (c) not transfer participant data to third parties without participant consent; (d) notify MateAlign within 48 hours of becoming aware of any personal data breach involving participant data obtained through the Service; and (e) delete participant personal data within 30 days of the conclusion of the event and the expiration of the analytics access window, unless the Organizer has obtained separate, ongoing consent from the participant. MateAlign reserves the right to require Organizers to execute a Data Processing Addendum as a condition of Organizer access.
Report Delivery Asymmetry: Participants in Organizer-managed events acknowledge that full compatibility reports generated from their participation are delivered to the Organizer, not to participants directly. The Organizer has sole discretion over what report information, if any, is communicated back to participants. MateAlign makes no guarantee that participants will receive their own compatibility report results from Organizer-managed events. Participants may exercise their data access rights under Section 5.11 to obtain a copy of their personal data.
MateAlign may in the future offer a commercial matching service (the "Matching Product") that algorithmically compares a user's compatibility profile against a selected subset of, or the entire, MateAlign user base to identify potential compatible matches. By accepting these Terms, you acknowledge and agree that MateAlign may use your compatibility data for this purpose. MateAlign will provide at least 30 days’ advance notice before activating the Matching Product, and you may opt out of participation at any time by contacting privacy@matealign.com. Opting out of the Matching Product will not affect your ability to use other features of the Service. Where required by applicable law, MateAlign will seek separate consent before including your data in commercial matching.
To operate, maintain, and improve the Service, MateAlign's authorized personnel ("Administrators") access user accounts and associated data for the following purposes:
Technical Operations: Troubleshooting issues, resolving bugs, monitoring system performance, and ensuring platform availability.
User Support: Responding to support tickets, resolving account issues, and assisting users with Service-related inquiries.
Safety and Integrity: Investigating reports of abuse, enforcing Community Guidelines, detecting fraudulent activity, and taking action against accounts that violate these Terms.
Compliance: Fulfilling legal obligations, responding to lawful data requests, and conducting internal audits.
Platform Management: Managing user accounts (including suspension, restriction, or termination for cause), moderating content, administering events, and overseeing billing and subscription processes.
Administrator access is subject to internal access controls, logging, and periodic audit. Access is limited to authorized personnel on a need-to-know basis, and all Administrators are required to maintain the confidentiality of user data and complete privacy and security training. MateAlign will notify affected users of any unauthorized access to their personal data within 72 hours of discovery, or as otherwise required by applicable law.
You agree not to use the Service to:
You retain ownership of the content you submit to the Service (e.g., questionnaire responses, profile information). By submitting content, you grant MateAlign a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purposes of operating and improving the Service. This license terminates when you delete your account, except with respect to content that has been shared with other users or incorporated into Aggregated or De-Identified Data as described in Section 5.
All intellectual property rights in the Service itself, including the matching algorithms, the ALIGN™ Insight Engine, software, designs, trademarks, Insights Products, and content created by MateAlign, remain the sole and exclusive property of MateAlign.
If you provide MateAlign with any feedback, suggestions, ideas, improvements, or other input relating to the Service ("Feedback"), you hereby assign to MateAlign all right, title, and interest in and to such Feedback, including all intellectual property rights therein, on a worldwide, royalty-free, irrevocable, perpetual basis. MateAlign may use Feedback for any purpose without restriction, compensation, or attribution. You represent and warrant that you have the right to provide such Feedback and that it does not violate any third-party rights.
MateAlign does not accept unsolicited ideas for products, services, features, or marketing campaigns outside of a formal written agreement. If you submit any unsolicited idea regardless of this notice, you agree that: (a) the submission is not confidential; (b) MateAlign is under no obligation to review or use the submission; and (c) MateAlign owes no compensation or acknowledgment for the submission.
Compatibility reports, match scores, session summaries, and any outputs generated by the ALIGN™ Insight Engine (collectively, "Reports") are provided solely for your personal, non-commercial use and for the purpose of facilitating compatible social connections through the Service. You agree that you will not:
MateAlign retains all intellectual property rights in Reports. Reports are generated on the basis of self-reported data and reflect probabilistic compatibility outputs only; they do not constitute professional advice of any kind and should not be relied upon as a definitive assessment of any individual.
Organizer users may use the Service to plan, promote, and administer events at which participants interact in person ("Events"). MateAlign provides software tools to Organizers for this purpose; it does not plan, host, supervise, staff, or control Events, and it is not a venue owner or operator.
Organizer Access. MateAlign grants access to Organizer features at its sole discretion. Organizer access may be subject to additional eligibility requirements, verification, or execution of supplemental agreements as MateAlign may require. MateAlign reserves the right to suspend or revoke Organizer access at any time, with or without notice, if MateAlign reasonably believes the Organizer has violated these Terms, the Community Guidelines, or any applicable law, or if MateAlign determines in its sole discretion that continued Organizer access poses a risk to user safety or platform integrity. MateAlign does not warrant or represent that any Organizer has been screened, vetted, credentialed, or approved as fit to organize events involving other users.
Organizer Responsibility. Events are planned, organized, and operated solely by the Organizer. The Organizer is solely responsible for: (a) the planning, logistics, and safe conduct of the Event; (b) compliance with all applicable laws, regulations, permits, and licenses required to hold the Event; (c) obtaining and maintaining commercial general liability insurance with coverage of no less than one million U.S. dollars ($1,000,000) per occurrence and two million U.S. dollars ($2,000,000) in the aggregate for each Event, and providing evidence of such coverage to MateAlign upon request; (d) the physical safety, security, and well-being of participants at the Event; and (e) any conduct, injury, dispute, altercation, loss, or damage occurring at, during, or in connection with the Event.
MateAlign Not Liable for Events. MateAlign expressly disclaims all responsibility and liability for any Events organized by Organizer users, including but not limited to: any physical, psychological, emotional, or financial harm suffered by any person at or in connection with an Event; any interpersonal conflicts, altercations, or criminal conduct occurring at an Event; any failure of an Organizer to comply with applicable law or to maintain a safe environment; and any third-party claims arising from an Event. MateAlign's role is limited to providing software tools and algorithmic compatibility data.
Organizer Indemnification. Organizer users agree to indemnify, defend, and hold harmless MateAlign and its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) any Event they organize or facilitate; (b) any injury, harm, or dispute involving Event participants; (c) their failure to comply with applicable law or these Terms in connection with an Event; or (d) any third-party claim that an Event organized using the Service violated any right or obligation.
Organizer Liability to Participants. Each Organizer is directly responsible to Event participants for the planning, operation, and safe conduct of Events organized using the Service. Any participant who suffers harm, injury, loss, or damage at or in connection with an Event may assert claims against the Organizer as the event operator. Nothing in these Terms shall be construed to limit or extinguish any right a participant may have against an Organizer arising from an Event. Organizers shall not represent to participants that MateAlign sponsors, endorses, underwrites, or assumes any responsibility for any Event.
Participant Acknowledgment of Organizer Role. By joining or attending an Organizer-managed Event, you acknowledge and agree that: (a) the Event is planned, organized, and operated solely by the Organizer, not by MateAlign; (b) MateAlign has not screened, vetted, approved, or endorsed the Organizer or the specific Event; (c) MateAlign is not responsible for the conduct, supervision, safety, or outcomes of the Event; and (d) any claims arising from your participation in the Event are against the Organizer as event operator, not MateAlign. You are encouraged to review Event details carefully and take appropriate personal safety precautions before attending any in-person Event.
In-Person Meetings Between Users. Individual users who arrange to meet in person with other users they have connected with through the Service do so entirely at their own risk and at their own initiative. MateAlign is not a party to, and has no control over or responsibility for, any in-person interaction between users. MateAlign shall not be liable for any harm, loss, or claim arising from any in-person meeting between users.
Certain features of the Service, including Organizer analytics access, are available for a fee. All fees are stated at the time of purchase, processed through our third-party payment provider (Stripe), and are non-refundable unless otherwise required by applicable law. Because you are purchasing access to software and algorithmic outputs — not a guaranteed outcome — no refund will be issued on the basis that compatibility results were unsatisfactory, that no compatible match was identified, that a match did not lead to a desired relationship outcome, or that you are otherwise dissatisfied with the quality, accuracy, or usefulness of compatibility scores or reports generated by the Service. MateAlign reserves the right to modify pricing with reasonable notice. You are responsible for any applicable taxes on purchases made through the Service.
Pillar Subscription Tiers and Matching Eligibility. The Service is structured around four compatibility pillars. Pillar 1 is available to all registered users at no charge. Pillars 2, 3, and 4 each require a separate, active paid subscription. Compatibility matching between two users is calculated only across the pillars that both users have: (a) completed, and (b) hold an active paid subscription for (or, in the case of Pillar 1, have completed without a subscription requirement). MateAlign is not responsible for any limitation in matching scope that results from a counterpart user’s subscription status. Subscription fees are non-refundable in the event that matching scope is limited due to a counterpart user’s subscription status.
Canadian Residents. MateAlign does not currently offer the Service in the Province of Québec. If you are located in Canada outside Québec, applicable federal and provincial consumer protection laws may grant you additional rights with respect to digital content purchases. Nothing in these Terms limits any rights you may have under applicable Canadian consumer protection legislation that cannot be contractually waived. For data-related rights under PIPEDA, please refer to the Canadian Residents section of our Privacy Policy.
PAID SUBSCRIPTIONS AUTO-RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. By purchasing a paid subscription, you authorize MateAlign to charge your payment method on a recurring basis for the applicable subscription fee until you cancel.
Cancellation. You may cancel your subscription at any time through the account settings page within the Service or by contacting support@matealign.com. Cancellation takes effect at the end of your current billing period; you will retain access to the applicable paid features until the end of that period. MateAlign does not provide refunds for partial billing periods upon cancellation, except as required by applicable law or as expressly stated in Section 9.
California Residents. In accordance with California Business and Professions Code § 17600 et seq., your subscription will auto-renew until cancelled. If MateAlign changes the subscription price or materially changes the terms of your subscription, MateAlign will provide you with advance notice and a reasonable opportunity to cancel before the change takes effect.
Texas Residents. In accordance with Texas Business and Commerce Code Chapter 601, MateAlign will provide you with advance written notice of the automatic renewal no fewer than 10 days and no more than 60 days before the renewal date for any subscription with an annual or longer initial term, or upon any material price change.
Price Changes. MateAlign reserves the right to change subscription prices at any time with advance notice. If you do not cancel before a price change takes effect, your continued use of the Service constitutes your acceptance of the new price.
Free Trials. If MateAlign offers a free trial, the trial period will be specified at the time of sign-up. At the end of the free trial, your subscription will automatically convert to a paid subscription and your payment method will be charged unless you cancel before the trial period ends.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. MATEALIGN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
MateAlign does not warrant that the Service will be uninterrupted, error-free, or secure; that compatibility results will be accurate or lead to any particular outcome; or that defects will be corrected. You use the Service at your own risk. Algorithmic compatibility scores are statistical outputs derived solely from self-reported questionnaire data; they are not psychological assessments, character evaluations, or predictions of real-world behavior, interpersonal compatibility, or relationship success, and should not be treated as such.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MATEALIGN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
MATEALIGN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO MATEALIGN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR: (A) FRAUD OR WILLFUL MISCONDUCT; (B) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 12; (C) MATEALIGN'S OBLIGATIONS UNDER ITS DATA BREACH NOTIFICATION COMMITMENTS; OR (D) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
To the extent permitted by applicable law, you agree to indemnify and hold harmless MateAlign, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party. MateAlign agrees to indemnify and hold harmless you from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of MateAlign’s wilful infringement of a third party’s intellectual property rights through the Service, or MateAlign’s gross negligence or wilful misconduct in handling your personal data resulting in a data breach, subject to the limitation of liability set forth in Section 11.
You may terminate your account at any time by contacting support or using the account deletion feature. MateAlign may suspend or terminate your account for cause, including violation of these Terms or the Community Guidelines. For remediable breaches, MateAlign will provide written notice specifying the breach and a fourteen (14) day cure period within which you may remedy the breach. If the breach is not remedied within the cure period, MateAlign may proceed with suspension or termination. MateAlign reserves the right to suspend or terminate accounts immediately, without a cure period, where the violation: (a) poses an immediate risk to user safety or platform integrity; (b) involves illegal activity; (c) involves fraud, impersonation, or harassment; or (d) is otherwise not reasonably capable of being cured. Where a violation of the Community Guidelines is the basis for suspension or termination, MateAlign will generally follow the graduated enforcement process described in the Community Guidelines, unless the nature of the violation requires immediate action to protect user safety, platform integrity, or legal compliance.
Upon termination, your right to use the Service ceases immediately. You will have a 30-day window following termination to request export of your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV). Terminating your account does not automatically delete your personal data; your data will be retained unless you submit a formal data deletion request to privacy@matealign.com. MateAlign may retain data only to the extent permitted by, and for the periods specified in, our Privacy Policy. Upon MateAlign-initiated termination without cause, you will receive a pro-rata refund of any prepaid fees.
An account is considered "Inactive" if there has been no login or authenticated activity for a continuous period of twenty-four (24) months. MateAlign reserves the right to take the following actions with respect to Inactive accounts:
You may request deletion of your account at any time, regardless of activity status, by contacting privacy@matealign.com. Following account deletion (whether voluntary or under this inactivity policy), MateAlign may continue to use Aggregated and De-Identified Data derived from your activity as described in Section 5.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.
Before initiating any formal dispute resolution proceedings, the parties agree to first attempt to resolve any dispute informally by sending a written notice describing the nature of the dispute and the desired resolution to the other party. MateAlign will send notices to the email address associated with your account, and you should send notices to support@matealign.com with the subject line "Dispute Notice." The parties shall have thirty (30) days from the date of receipt of the notice to attempt to resolve the dispute informally. If the dispute is not resolved within this 30-day period, either party may then proceed as set forth below.
If a dispute is not resolved through the informal process, either party may request non-binding mediation before initiating arbitration. Mediation shall be conducted by a single neutral mediator agreed upon by the parties, or, if the parties cannot agree within ten (10) days of a mediation request, appointed by the AAA under its Mediation Procedures. Each party shall bear its own attorneys’ fees and costs in connection with mediation, and mediator fees shall be split equally. Mediation is voluntary; if either party declines to participate, or if mediation does not result in a signed settlement within thirty (30) days of the mediator’s appointment (or such longer period as the parties agree in writing), either party may proceed directly to arbitration.
Any disputes arising under or in connection with these Terms that are not resolved through the informal or mediation processes described above shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, with the arbitration to take place in Austin, Texas, or by videoconference if both parties agree. Either party may seek injunctive or equitable relief in a court of competent jurisdiction in the State of Texas. Notwithstanding the foregoing, either party may bring claims in small claims court if the claims qualify. MateAlign will pay all AAA filing fees and arbitrator compensation for claims up to twenty-five thousand U.S. dollars ($25,000). For claims exceeding that amount, cost allocation shall be governed by the AAA Consumer Arbitration Rules. Each party shall bear its own attorneys’ fees, except that the arbitrator may award fees against a party whose claim or defense is determined to be frivolous or asserted in bad faith.
You may opt out of the arbitration provision by providing written notice to MateAlign within 30 days of creating your account.
Class Action Waiver. You and MateAlign agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and MateAlign each waive any right to a jury trial. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed, and the remaining claims shall continue in arbitration.
If twenty-five (25) or more substantially similar demands for arbitration are filed against MateAlign by claimants represented by the same counsel or coordinating group of counsel within any 180-day period (a "Mass Filing"), the following procedures apply:
To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to the Service, these Terms, or any transaction or relationship between you and MateAlign must be commenced within two (2) years after the date on which the claimant knew, or reasonably should have known, of the facts giving rise to the claim. Any claim not brought within this period shall be permanently barred, regardless of any longer statute of limitations that might otherwise apply.
MateAlign reserves the right to modify these Terms at any time. We will provide at least 30 days’ advance notice of material changes by posting the updated Terms on our website and by email. For material changes that affect your data rights or the scope of the Service, we will request your affirmative re-acceptance. If you do not agree with the modified Terms, you may terminate your account and receive a pro-rata refund of any prepaid fees.
16.1 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16.2 Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MateAlign regarding the Service and supersede all prior agreements, understandings, and communications.
16.3 Assignment. MateAlign may assign or transfer these Terms, in whole or in part, provided that MateAlign will notify you of any such assignment and the assignee agrees to be bound by these Terms. If you do not wish to continue using the Service following such assignment, you may terminate your account in accordance with Section 13. You may not assign or transfer your rights or obligations under these Terms without MateAlign’s prior written consent.
16.4 Force Majeure. MateAlign shall not be liable for any failure or delay in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, pandemics, or labor disputes.
16.5 Waiver. The failure of MateAlign to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
16.6 Survival. The following sections survive any termination or expiration of these Terms: Section 5 (User Data and Privacy), Section 7 (User Conduct), Section 8 (User Content and Intellectual Property), Section 8.1 (Feedback), Section 8.2 (Compatibility Report Usage Restrictions), Section 9 (Paid Services and Billing) with respect to fees accrued prior to termination, Section 10 (Disclaimers), Section 11 (Limitation of Liability), Section 12 (Indemnification), Section 14 (Governing Law and Dispute Resolution), and this Section 16.
16.7 Notices. Notices to MateAlign under these Terms must be in writing and sent to: MateAlign Legal, 2100 14th St Ste 107 #2255, Plano, TX 75074, or by email to support@matealign.com (with confirmation of receipt). Notices to you will be sent to the email address associated with your account. Notice by email is deemed given 24 hours after the email is sent, unless MateAlign is notified that the email address is invalid.
16.8 Third-Party Services and Links. The Service may contain links to, or integrate with, third-party websites, applications, or services. MateAlign does not endorse, control, or take responsibility for any third-party content, services, or privacy practices. Your use of any third-party service is governed solely by the terms and policies of that third party. MateAlign is not a party to, and has no liability arising from, any transaction or interaction between you and a third party.
16.9 User-to-User Disputes. MateAlign is not responsible for any disputes, conflicts, or claims that arise between users of the Service, including disputes arising out of or relating to in-person interactions, event participation, or the exchange of compatibility information. If you have a dispute with another user, you agree to resolve it directly with that user. You agree to release MateAlign and its officers, directors, agents, employees, and successors from any claims, demands, or damages arising from any dispute with another user.
16.10 Headings and Interpretation. Section headings in these Terms are for convenience only and do not affect the interpretation of any provision. The words "include," "includes," and "including" are deemed to be followed by the phrase "without limitation." References to "days" mean calendar days unless otherwise specified. These Terms shall not be construed more strictly against either party as the drafter.
If you have questions about these Terms, wish to exercise your data rights, or need to report a concern, please contact us at:
MateAlign Email: support@matealign.com Address: 2100 14th St Ste 107 #2255 Plano, TX 75074 Data Protection Inquiries: privacy@matealign.com
By clicking "Accept" during the account registration process, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and MateAlign’s Privacy Policy. Your click constitutes your electronic signature and acceptance of these Terms under applicable electronic signature laws, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA).
MateAlign records the date, time, and IP address associated with your acceptance for verification purposes. You may request a copy of these Terms at any time by contacting us at the address provided in Section 17.
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