Terms and Conditions of Use

Welcome to MateAlign. These Terms and Conditions ("Terms") govern your access to and use of the MateAlign platform, including the website, mobile applications, and related services (collectively, the "Service"). The Service is operated by MateAlign ("MateAlign," "we," "us," or "our").

By clicking "Accept" during the account registration process, or by otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. Clicking "Accept" constitutes your electronic signature and creates a legally binding agreement between you and MateAlign. If you do not agree to these Terms, you must not click "Accept" and you must not use the Service.

Your use of the Service is also governed by our Community Guidelines, available at https://matealign.com/community-guidelines, which are incorporated into these Terms by reference. Violation of the Community Guidelines constitutes a violation of these Terms and may result in enforcement action as described in the Community Guidelines, up to and including permanent account termination.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. MateAlign reserves the right to request verification of age at any time and to terminate accounts that do not meet this requirement.

MateAlign is a relationship and social compatibility matching platform. The Service allows users to complete compatibility questionnaires, participate in matching sessions (one-to-one and group), and receive compatibility reports. Organizer users may create events, invite participants, and access analytics dashboards.

MateAlign does not guarantee compatibility outcomes, relationship success, or the accuracy of matching results. The Service is provided for informational and personal use purposes.

To use the Service, you must create an account by providing accurate and complete information, including your name, email address, date of birth, and gender. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to keep your account information current and accurate.

You agree to notify MateAlign immediately of any unauthorized use of your account. MateAlign is not liable for any loss arising from unauthorized use of your account. MateAlign reserves the right to refuse or cancel accounts where it reasonably suspects fraudulent activity, duplicate accounts, or violations of these Terms.

This section summarizes MateAlign's data practices. For comprehensive details on how we collect, use, disclose, and protect your personal information—including your rights under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy laws—please refer to our Privacy Policy, available at https://matealign.com/privacy-policy.

When you use the Service, we collect the following categories of information: account registration data (name, email, date of birth, gender); questionnaire responses and compatibility preferences; session participation and matching data; event and organizer data; payment and billing information (processed by third-party payment providers); usage data and analytics; AI-assisted feature interactions; and support communications. For complete details, please refer to our Privacy Policy.

By using MateAlign, you acknowledge and agree that MateAlign may collect, analyze, and process user-provided data and platform interaction data to:

• Operate, maintain, and improve the platform;
• Enhance compatibility algorithms, scoring systems, and user experience;
• Develop new features, products, and services;
• Send you service-related notifications, event invitations, and (with your consent) marketing communications; and
• Enforce these Terms, comply with legal obligations, and protect the safety and security of our users and platform.

MateAlign may create and use Aggregated Data and De-Identified Data derived from user data. For purposes of these Terms:

"Aggregated Data" means data combined from multiple users such that it cannot reasonably be used to identify any individual.

"De-Identified Data" means data that has been processed to remove or obscure personal identifiers so that it cannot reasonably be linked to a specific individual.

MateAlign may use, disclose, publish, and commercialize Aggregated Data and De-Identified Data for any lawful purpose, including but not limited to:

• Statistical analysis and reporting;
• Industry insights and trend analysis;
• Benchmarking and research; and
• Product development and optimization.

MateAlign does not sell Personal Data (as defined under applicable law, including the California Consumer Privacy Act and the General Data Protection Regulation) to third parties. Specifically:

• Personal identifiers (e.g., name, email address, phone number) are never sold;
• Individual-level responses, profiles, or compatibility results are not sold or shared for third-party marketing purposes.

MateAlign may develop and offer insights products ("Insights Products"), including but not limited to:

• Compatibility trend reports;
• Aggregated behavioral or preference insights;
• Predictive or scoring models (including compatibility models); and
• Benchmark datasets and anonymized analytics.

All Insights Products are based on Aggregated and/or De-Identified Data and do not identify or expose any individual user. Insights Products may be licensed, sold, or shared with third parties.

You acknowledge and agree that MateAlign may use user data to train, test, and improve algorithms, machine learning models, and scoring systems, and to develop proprietary methodologies, including the ALIGN™ Insight Engine and related systems. All resulting models, improvements, and derived intellectual property are the sole and exclusive property of MateAlign. Users located in the European Economic Area or the United Kingdom may object to the use of their personal data for model training and algorithm development by contacting us at the address provided in Section 17. Upon receiving such a request, MateAlign will cease using that user’s identifiable personal data for model training purposes going forward; however, models and improvements already derived prior to the objection will not be affected. Where feasible, MateAlign uses appropriately de-identified or aggregated data for model training purposes.

Certain information you provide through compatibility questionnaires and your profile may reveal data about your sexual orientation, religious beliefs, philosophical beliefs, or health status ("Special Category Data" as defined under Article 9 of the General Data Protection Regulation). MateAlign processes Special Category Data only with your explicit consent, which you provide when completing the relevant questionnaire sections or profile fields. You may withdraw your consent to the processing of Special Category Data at any time by contacting us at the address provided in Section 17 or by adjusting your profile settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. If you withdraw consent for Special Category Data processing, certain compatibility features of the Service that rely on this data may no longer be available to you.

MateAlign implements reasonable technical and organizational safeguards designed to prevent re-identification of individuals from Aggregated or De-Identified Data and to ensure data is processed in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA). MateAlign will not attempt to re-identify users from de-identified datasets.

MateAlign may provide third parties with access to Insights Products under contractual restrictions that:

• Prohibit re-identification of users;
• Limit use to agreed-upon business purposes; and
• Require appropriate data protection measures.

MateAlign may share your data in the following limited circumstances:

With Other Users: Compatibility scores, session results, and limited profile information are shared with other participants in your sessions or events, as necessary to deliver the Service.

With Service Providers: We share data with third-party service providers who assist us in operating the Service (e.g., hosting, payment processing, email delivery, analytics), subject to confidentiality obligations and data processing agreements.

Legal Requirements: We may disclose your data when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Depending on your jurisdiction, you may have the right to:

• Access, correct, delete, or port your Personal Data;
• Withdraw consent for data processing;
• Object to certain processing activities;
• Opt out of certain data processing activities; and
• Limit the use of sensitive personal information (where applicable under CCPA/CPRA).

To exercise these rights, contact us at the address provided in Section 17. We will respond to verified requests within 30 days (or 45 days for CCPA requests), with one permitted extension of equal length if reasonably necessary. If we deny a request, we will explain the basis for denial and inform you of your right to appeal. Users in the European Economic Area may lodge a complaint with their local supervisory authority. For additional details on your rights, including jurisdiction-specific disclosures for EEA, UK, and California residents, please see our Privacy Policy.

Following termination of your account, MateAlign may continue to use Aggregated Data and De-Identified Data (as defined in Section 5.3) that was lawfully created prior to termination, as well as Insights Products and derived models based on such data. For the avoidance of doubt, this survival right does not extend to your identifiable Personal Data, which will be handled in accordance with the data retention and deletion practices described in our Privacy Policy.

When an Organizer accesses participant personal data through the Service (including compatibility reports, participation data, and contact information), the Organizer acts as an independent data controller for any processing it conducts outside the Service. MateAlign and the Organizer each acknowledge their respective obligations under applicable data protection laws, including the General Data Protection Regulation (GDPR). Organizers agree to: (a) process participant data only for the purposes disclosed to participants in connection with the relevant event; (b) implement appropriate technical and organizational security measures; (c) not transfer participant data to third parties without participant consent; (d) notify MateAlign within 48 hours of becoming aware of any personal data breach involving participant data obtained through the Service; and (e) delete participant personal data within 30 days of the conclusion of the event and the expiration of the analytics access window, unless the Organizer has obtained separate, ongoing consent from the participant. MateAlign reserves the right to require Organizers to execute a Data Processing Addendum as a condition of Organizer access.

To operate, maintain, and improve the Service, MateAlign's authorized personnel ("Administrators") access user accounts and associated data for the following purposes:

Technical Operations: Troubleshooting issues, resolving bugs, monitoring system performance, and ensuring platform availability.

User Support: Responding to support tickets, resolving account issues, and assisting users with Service-related inquiries.

Safety and Integrity: Investigating reports of abuse, enforcing Community Guidelines, detecting fraudulent activity, and taking action against accounts that violate these Terms.

Compliance: Fulfilling legal obligations, responding to lawful data requests, and conducting internal audits.

Platform Management: Managing user accounts (including suspension, restriction, or termination for cause), moderating content, administering events, and overseeing billing and subscription processes.

Administrator access is subject to internal access controls, logging, and periodic audit. Access is limited to authorized personnel on a need-to-know basis, and all Administrators are required to maintain the confidentiality of user data and complete privacy and security training. MateAlign will notify affected users of any unauthorized access to their personal data within 72 hours of discovery, or as otherwise required by applicable law.

You agree not to use the Service to:

• Violate any applicable law or regulation;
• Provide false, misleading, or inaccurate information;
• Harass, abuse, threaten, or intimidate other users;
• Impersonate any person or entity;
• Create profiles for others without their consent, or use the Service to stalk or monitor another person;
• Attempt to gain unauthorized access to the Service or other users’ accounts;
• Use automated means (bots, scrapers) to access or interact with the Service; or
• Upload or transmit viruses, malware, or other harmful code.

You retain ownership of the content you submit to the Service (e.g., questionnaire responses, profile information). By submitting content, you grant MateAlign a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purposes of operating and improving the Service. This license terminates when you delete your account, except with respect to content that has been shared with other users or incorporated into Aggregated or De-Identified Data as described in Section 5.

All intellectual property rights in the Service itself, including the matching algorithms, the ALIGN™ Insight Engine, software, designs, trademarks, Insights Products, and content created by MateAlign, remain the sole and exclusive property of MateAlign.

Certain features of the Service, including Organizer analytics access, are available for a fee. All fees are stated at the time of purchase, processed through our third-party payment provider (Stripe), and are non-refundable unless otherwise required by applicable law. MateAlign reserves the right to modify pricing with reasonable notice. You are responsible for any applicable taxes on purchases made through the Service. If you are located in the European Economic Area, you have a 14-day right of withdrawal from the date of purchase, in accordance with the EU Consumer Rights Directive (Directive 2011/83/EU). You may waive this right by expressly requesting immediate access to paid features upon purchase and acknowledging that you thereby waive your right of withdrawal once the digital content has been fully provided. Refunds for in-app purchases made through the Apple App Store or Google Play Store are governed by the respective platform’s refund policies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. MATEALIGN DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

MateAlign does not warrant that the Service will be uninterrupted, error-free, or secure; that compatibility results will be accurate or lead to any particular outcome; or that defects will be corrected. You use the Service at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MATEALIGN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

MATEALIGN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO MATEALIGN IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR: (A) FRAUD OR WILLFUL MISCONDUCT; (B) EITHER PARTY'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 12; (C) MATEALIGN'S OBLIGATIONS UNDER ITS DATA BREACH NOTIFICATION COMMITMENTS; OR (D) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

To the extent permitted by applicable law, you agree to indemnify and hold harmless MateAlign, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party. MateAlign agrees to indemnify and hold harmless you from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of MateAlign's wilful infringement of a third party’s intellectual property rights through the Service, or MateAlign’s gross negligence or wilful misconduct in handling your personal data resulting in a data breach, subject to the limitation of liability set forth in Section 11.

You may terminate your account at any time by contacting support or using the account deletion feature. MateAlign may suspend or terminate your account for cause, including violation of these Terms or the Community Guidelines. For remediable breaches, MateAlign will provide written notice specifying the breach and a fourteen (14) day cure period within which you may remedy the breach. If the breach is not remedied within the cure period, MateAlign may proceed with suspension or termination. MateAlign reserves the right to suspend or terminate accounts immediately, without a cure period, where the violation: (a) poses an immediate risk to user safety or platform integrity; (b) involves illegal activity; (c) involves fraud, impersonation, or harassment; or (d) is otherwise not reasonably capable of being cured. Where a violation of the Community Guidelines is the basis for suspension or termination, MateAlign will generally follow the graduated enforcement process described in the Community Guidelines (which may include warnings, temporary suspension, and permanent bans, depending on the severity and context of the violation), unless the nature of the violation requires immediate action to protect user safety, platform integrity, or legal compliance.

Upon termination, your right to use the Service ceases immediately. You will have a 30-day window following termination to request export of your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV). MateAlign may retain data as required by applicable law or for legitimate business purposes (e.g., fraud prevention, legal compliance) as described in our Privacy Policy. Upon MateAlign-initiated termination without cause, you will receive a pro-rata refund of any prepaid fees.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Before initiating any formal dispute resolution proceedings, the parties agree to first attempt to resolve any dispute informally by sending a written notice describing the nature of the dispute and the desired resolution to the other party. MateAlign will send notices to the email address associated with your account, and you should send notices to support@matealign.com with the subject line "Dispute Notice." The parties shall have thirty (30) days from the date of receipt of the notice to attempt to resolve the dispute informally. If the dispute is not resolved within this 30-day period, either party may then proceed to binding arbitration as set forth below.

Any disputes arising under or in connection with these Terms that are not resolved through the informal resolution process described above shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, with the arbitration to take place in Texas. Either party may seek injunctive or equitable relief in a court of competent jurisdiction in the State of Texas. Notwithstanding the foregoing, either party may bring claims in small claims court if the claims qualify.

You may opt out of the arbitration provision by providing written notice to MateAlign within 30 days of creating your account. Users in the European Economic Area retain all rights under applicable EU consumer protection laws, including the right to bring proceedings in their local courts, regardless of the governing law selected in these Terms.

Class Action Waiver. You and MateAlign agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and MateAlign each waive any right to a jury trial. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed, and the remaining claims shall continue in arbitration.

MateAlign reserves the right to modify these Terms at any time. We will provide at least 30 days’ advance notice of material changes by posting the updated Terms on our website and by email. For material changes that affect your data rights or the scope of the Service, we will request your affirmative re-acceptance. If you do not agree with the modified Terms, you may terminate your account and receive a pro-rata refund of any prepaid fees.

16.1 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16.2 Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and MateAlign regarding the Service and supersede all prior agreements, understandings, and communications.

16.3 Assignment. MateAlign may assign or transfer these Terms, in whole or in part, provided that MateAlign will notify you of any such assignment and the assignee agrees to be bound by these Terms. If you do not wish to continue using the Service following such assignment, you may terminate your account in accordance with Section 13. You may not assign or transfer your rights or obligations under these Terms without MateAlign’s prior written consent.

16.4 Force Majeure. MateAlign shall not be liable for any failure or delay in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, pandemics, or labor disputes.

16.5 Waiver. The failure of MateAlign to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

If you have questions about these Terms, wish to exercise your data rights, or need to report a concern, please contact us at:

MateAlign Email: support@matealign.com Address: 2100 14th St Ste 107 #2255 Plano, TX 75074 Data Protection Inquiries: privacy@matealign.com

By clicking "Accept" during the account registration process, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and MateAlign’s Privacy Policy. Your click constitutes your electronic signature and acceptance of these Terms under applicable electronic signature laws, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA).

MateAlign records the date, time, and IP address associated with your acceptance for verification purposes. You may request a copy of these Terms at any time by contacting us at the address provided in Section 17.